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Career Opportunities at Kennebunkport Resort Collection

Listings for Kennebunkport Resort Collection

Department	Position	Description
Lodging	Groundskeeper	Responsible for maintaining resort grounds using hand and power tools and equipment. Will perform any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, and sprinkler installation. Will also maintain and repair landscaping tools, equipment, and structures. ESSENTIAL JOB FUNCTIONS: · Must have an optimistic and energetic personality · Must be committed to creating and preserving a world-class physical environment through proper repair and maintenance practices · Enjoy problem solving through quick-thinking and sound logic · Possess a strong sense of accountability and pride for one’s actions · Must employ excellent verbal communication skills to deliver a memorable guest experience · Handles guest related concerns with high priority and a professional demeanor · Maintains clear communication with all resort departments · Embrace a team environment and work as a whole to achieve departmental and hotel goals · Demonstrate an openness towards continued on-the-job learning and skill development · Receive supervisor instruction and constructive criticism with an open-mind · Meets or exceeds hotel guest satisfaction measures Maintenance Responsibilities: · Responds to grounds and maintenance concerns in a timely manner · Cleans and maintain pool areas and other public spaces as part of daily responsibilities · Maintains departmental compliance with hotel maintenance procedures · Assist management in specifying and managing the inventory of proper supplies and equipment needed for operations · Maintain the public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades · Must possess knowledge of basic power tool and small equipment operation. Additional Responsibilities: · Must be able to be on feet for the entire length of a shift · Must have the able to lift 50lbs on a regular basis · Must maintain professional standards of the workplace
Food & Beverage	Earth at Hidden Pond Restaurant Manager	Earth at Hidden Pond, located in Kennebunkport, Maine seeks a dynamic Restaurant Manager to join its team. Nestled amongst balsam trees and birch forest, Earth is the result of a vision—one that embraces community and supports relationships between the world of outstanding cuisine and the farmers and foragers who provide the tools with which we compose incredible fare. Simple yet innovative, Earth’s menu focuses on “farm to fork” freshness. In addition to local meats and seafood, ingredients are used from one of two onsite organic gardens—picked daily and incorporated into each dish to enhance the many flavors and provide a taste that only fresh ingredients deliver. Earth's Restaurant Manager is responsible for creating and orchestrating overall restaurant procedures with the goal of maintaining revenue, profitability and quality goals. This individual should possess strong communication skills, strong problem-solving skills, exceptional team-building skills and the ability to establish a friendly atmosphere of superior guest service and product quality. This position requires strong supervisory and organizational skills and solid written, verbal and interpersonal communications skills. Major responsibilities include responding to guest needs, ensuring safety and security, providing administrative support, and training, maintaining and managing a motivated and skilled work force while giving exemplary performance for the staff to follow. Essential Job Functions: Oversee and effectively manage all aspects of the food and beverage operations and staff, including breakfast, lunch and dinner service, room service and pool bars service. Demonstrates exceptional fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P&L oversight Empowers restaurant staff to deliver great guest service by encouraging responsiveness to guest needs. Ensures restaurant standard and services contribute to the delivery of consistent guest service In collaboration with the Bar Manager, ensure the Bars are clean, orderly and well presented to the guests Engages with all customers ensuring that all guests are served efficiently and effectively Works with new hire ensuring they are trained and meet service standards Fiscal responsibilities include daily reconciliation of all payments, payroll reporting, invoicing and purchasing Collaborate with Marketing team on social media efforts, seasonal events as well as promotions Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating to maintain a skilled, qualified work force Maintains a positive, cooperative work environment between staff and management Must be ready to work an energetic workweek Minimum of 2 years’ experience as a Restaurant Manager is required. Comprehensive Benefit package to include: Paid Time Off Medical Dental Company Paid Life Insurance Short Term Disability Long Term Disability 401K with company match Free Gym Membership KRC Gold Card for use at all KRC Properties Discount at all KRC properties
Lodging	Hidden Pond Housekeeping Manager	Hidden Pond, located in Kennebunkport, Maine seeks a dynamic Housekeeping Manager to join its team. At Hidden Pond, nestled amongst balsam trees and birch forest, every detail at our luxury Kennebunkport resort is designed to evoke feelings of serenity, comfort, and escape. Come join our team and help create unforgettable experiences for our guests! As a Housekeeping Manager you will be responsible for assisting the General Manager in the overall cleanliness of the hotel, including rooms and public areas, restaurant, pub, café, pool areas, spa and event areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring the safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow. Job Requirements: Available to work weekend shifts Sat/Sun and be available to work holidays and/or special events. Able to lift at least 50lbs and be physically able to complete chores which require bending and lifting, stretching and reaching. Should be able to clean rooms to standards of the Company in the time allotted May be required to assist with laundry May be required to assist with breakfast set up, service and break down Must have a positive and friendly personality with a genuine desire to exceed guests’ expectations. May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving. Must be able and willing to work alone as well as in a team setting Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met. Responsible for all the daily functions of housekeeping including completion of tasks required for turnover, daily service, dust and shine of guest rooms. Maintains accurate inventory of frequently requested items such as; cots, cribs, king conversion sets. Trains staff in all aspects of housekeeping, including guest service. Administers guest satisfaction inspection procedures. Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both. Plans work schedules and room assignments with minimum disruption to guests. Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service. Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests. Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests. Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals. Recognizes and corrects conditions that may create security, fire or accident hazards. Maintains MSDS sheets Any other duties as assigned by Manager.
Lodging	Front Desk Agent -- Downtown	We are seeking a first point of contact for our guests. An ideal Front Desk agent would able to make our guests feel special while welcoming and providing them answers they need, along with an invitation to return.intriguing and rejuvenating experiences. This position will serve our downtown properties that are conveniently located in the heart of Kennebunkport. If you are ready to help provide over-the-top service and transport guests far from the everyday reality we would love for you to join our team! Job Description/Summary: A Front Desk Agent is responsible for performing all desk related functions including but not limited to checking guests in and out, making room reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do on property and in the area and providing directions. All front desk agents must maintain the company’s high standards of customer service and concierge services. This position requires focused, detail orientated individuals with the ability to multitask in a very busy resort setting. Job Requirements: Able to work morning, mid or evening shifts as required. Able to work weekends, holidays or special events as required Strong organizational abilities Excellent customer service skills with a genuine desire to be helpful. Excellent communication skills Excellent computer skills Strong computer skills including how to use Microsoft word, excel, publisher, etc. Strong multi-tasking skills Good knowledge of the Kennebunkport area and things to do, places to go Flexibility to jump in and help out other departments when necessary ESSENTIAL JOB FUNCTIONS: Guest Service Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests. Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests. Ensures hotel standards and services contribute to the delivery of consistent guest service. Establishes a friendly atmosphere of superior guest service and product quality. Demonstrates consistent anticipation of guests’ needs Resolve guest complaints within scope of authority; otherwise, refer the matter to management Basic Front Desk Functions Handles check in / checkout process, resisters and assigns rooms to guests Provide quotes for room rates and up-sell the guest when possible Assist in the coordination between the front desk and housekeeping departments Responds to guest inquiries Manage phone activity including providing general knowledge to callers. Manages walk-in traffic. Verify that the correct charges are posted to the corresponding guest folio Collect payment for charges on the guest folio Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Safety and Security Ensuring that all guests information is kept secure Ensuring keys are correctly tagged and handed out Awareness of all safety rules and regulations. Other Responsibilities Use the guests’ names whenever possible Use the Fifteen/Five Rule: Always make eye contact within 15 feet of a guest and greet them within 5 feet. Assist guests with luggage or with any questions they may have whenever necessary Willingness to take the extra step to make a guest’s stay memorable Vast understanding of all KRC sister properties Any other duties as assigned by supervisor. Physical Demands Must be able to stand at a desk for up to 8 hours per day. Walking and sitting are occasionally required. Must be able to lift up to 30 lbs. occasionally. Must be able to push and pull carts and equipment weighing up to of 100 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Requires manual dexterity to use and operate all necessary equipment.
Food & Beverage	Bartender	We are seeking an enthusiastic bartender to provide an excellent guest drinking experience. The successful candidate will be able to create classic and innovative drinks exceeding customers’ needs and expectations. ESSENTIAL JOB FUNCTIONS: Demonstrates strong communication, organizational and problem solving skills Must know how to prioritize, delegate and respond in a timely fashion Must be able to work under pressure, multi-task, and stay focused with constant interruptions Have the ability to speak candidly and knowledgably about KRC programming and offerings Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages Responsible for maintaining exceptional service levels for all events Must continually strive for sales growth by having ongoing knowledge of all current menus Be perceptive, proactive and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest, and their requests. Proactively relay all customer interaction and complaints. Set the tone for success with a positive attitude and sincere enthusiasm. Engaging in clear, consistent communications with leadership and restaurant staff. Ensure that each and every customer is served efficiently and effectively. Must be a good example while working alongside team members. Be able to communicate restaurant and hotel promotions, local attractions and points of interest. Additional Responsibilities: Any other duties assigned by manager Must be able to be on feet for the entire length of the shift Must be able to lift 50lbs Job Types: Full-time, Part-time Temporary
Food & Beverage	Host/Hostess	We are seeking experienced hosts/hostesses in our Kennebunkport locations. We have openings for both full and part-time hosts. Must have 2+ years of experience as a host in a high volume/fine dining restaurant. This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly book the restaurant (using the Open Table System ) to maximize the number of guests received, and maintain a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied. Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public Must be able to fulfill the following requirements: work under pressure, ability to multi-task, ability to handle paperwork Monitors and maintains acceptable guest turn times Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis Must know how to prioritize, delegate and respond in a timely fashion Additional Responsibilities: Any other duties assigned by Supervisor Must be able to be on feet for the entire length of shift
Food & Beverage	Servers	We are looking for experienced Servers to join our team. Candidates must be dedicated to providing excellent service and must be comfortable working in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Demonstrates strong communication, organizational and problem-solving skills Must know how to prioritize, delegate and respond in a timely fashion Must be able to work under pressure, multi-task, and stay focused with constant interruptions Have the ability to speak candidly and knowledgeably about KRC programming and offerings Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages Responsible for maintaining exceptional service levels for all events Must continually strive for sales growth by having ongoing knowledge of all current menus Be perceptive, proactive and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests. Proactively relay all customer interactions and complaints. Set the tone for success with a positive attitude and sincere enthusiasm. Engaging in clear, consistent communications with leadership and restaurant staff. Ensure that each and every customer is served efficiently and effectively. Must be a good example while working alongside team members. Be able to communicate restaurant and hotel promotions, local attractions and points of interest. Additional Responsibilities: Any other duties assigned by manager Familiarity with restaurant POS software a plus Must be able to be on feet for the entire length of the shift Must be able to lift 50lbs
Food & Beverage	Line Cook	The right candidate will be able to help prepare meals as per our standard recipes, be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry and is committed to impeccable food presentation and garnishing, which is important for impressing our guests and creating repeat business. Responsibilities include: Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen Monitor product freshness and rotate out old product based on a schedule created by the restaurant Work with team of cooks to do portion prep work for other shifts when needed Prepare basic components of each dish on our menu using our proven recipes Demonstrates strong organizational, multi-tasking and communication skills Follows the direction of the executive chef and sous chef in preparing for the service Skills Ability to work on your feet for eight hours or more a day Must be able to lift at least 40 pounds at a time on a regular basis 2+ years' cooking experience High level of professionalism Comfortable working with a team in a fast-paced kitchen environment Excellent verbal communication and organization skills
Lodging	Housekeepers	This position requires an energetic and service-friendly individual who is focused and detail-oriented with the ability to multitask. This individual will go above and beyond with professionalism and enthusiasm, consistently looking for ways to WOW our guests. The Housekeeper will be responsible for cleaning hotel rooms, cottages, apartments, bungalows, etc. and to maintain our gorgeous properties with great pride as appointed by supervisor. This includes cleaning of patios or balconies connected with rooms and any outdoor furniture. The Housekeeper will also keep clean any common areas and pool areas. He/She will assist with breakfast set up, service and break down, laundry and any other cleaning duties that may arise during shift as directed by Housekeeping supervisor. Job Requirements: Should have own transportation and or reliable transport to and from location of work Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events. A should be able to lift at least 50lbs and be physically able to complete chores that require bending and lifting, stretching and reaching. Will be required to use a variety of cleaning solutions to clean rooms and be able to work with a variety of cleaning agents without any adverse reactions. Should be able to clean rooms to standards of KRC in the time allotted May be required to assist with laundry May be required to assist with breakfast set up, service and break down Expected to interact with guests if necessary and converse in a professional and friendly manner at all times. May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving. Required to be available to work between the hours of 7am – 5pm but more generally between the hours of 9 – 4p. Must be able and willing to work alone as well as in a team setting ESSENTIAL JOB FUNCTIONS: Collects a weekly schedule from supervisor and arrive at work on time at appointed time Exhibits proper grooming standards Wears the appropriate safety wear when cleaning rooms Ensures an efficient room trolley/cart set up. Cleans all rooms to KRC standards and have ready for inspection Cleans all rooms as trained and have ready by guaranteed check-in times Assists in cleaning of public areas as directed by supervisor Assists with laundry if required Assists with breakfast set up, service and breakdown if required Maintains guest service to exceed guests’ expectations as the driving philosophy of the hotel. Communicates any maintenance issues in rooms to supervisor and records as instructed. Observes security by never leaving a rented room unattended and unlocked at any time Communicates with guests about hotel promotions, local attractions and points of interest if required. Reports to supervisor any rooms that are not checked out at the required check out time. Offers to help other housekeepers if they finish early. Communicates, any damage to rooms or missing items, immediately to supervisor or front desk Observes Lost and Found rules. Passes inspections with a 97% average or above Able to keep work areas neat, organized and secure at all times Responsible for stocking the supply and linen closets Responsible for keeping the hallways free of cleaning supplies, all linen, trash, and dishes Responsible for proper chemical use and storage Guest Service Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests. Smiling and greeting guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests. Consistently exhibits an outgoing personality and a positive, optimistic attitude. Consistent anticipation of guests' needs, to give extra care and to consistently WOW our guests. Additional Responsibilities Must be able to be on feet for the entire length of the shift. Must be able to lift 50lbs. Be willing to take the extra step to make a guest’s stay memorable Any other duties as assigned by supervisor.

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