Career Opportunities at Kennebunkport Resort Collection
Listings for Kennebunkport Resort Collection
Department
Position
Description
Lodging
Hotel Manager
The Kennebunkport Resort Collection is seeking a full time, year-round Hotel Manager for our intown properties. The Hotel Manager role involves overseeing the daily hotel operations at our intown properties. Designing training programs for the facilities department, including but not limited to maintenance, grounds and housekeeping while assisting other senior managers with training programs in their respective departments.
The Hotel Manager plays a key role in overseeing the success of the properties, project management, expense management in accordance with budgeted goals and ensuring guest satisfaction and product quality standards.
Essential Job Functions:
Guest Services:
Build and maintain a guest focused service culture
Be readily available/approachable for all guests
Take proactive approaches when dealing with guest concerns
Always extend professionalism and courtesy to guests
Become involved in community affairs
Ensure that departments achieve or exceed guest’s service expectations
Employee/Team Relations:
Communicate all goals and results with employees
Promote teamwork and employee morale
Lead by example demonstrating self-confidence, energy, and enthusiasm
Motivate and encourage staff to solve guest and associate related concerns
Recognize good team performance on a continuous basis
Meet pre and post season with staff on a one-to-one basis
Promote empowerment by recognizing team members that make decisions
Ensure orientations for new team members are thorough and completed in a timely fashion
Develop cross-training opportunities throughout the hotel and KRC
Job Type: Full-Time, Year-Round
For the safety and health of our guests and employees, any candidate accepting an offer of employment will be required to provide proof of vaccination against COVID-19 prior to starting work
Food & Beverage
Chef de Cuisine
The Chef de Cuisine is responsible for ensuring that all meals coming from the kitchen are well prepared regarding quality, consistency, eye appeal, taste, and food cost. The Chef de Cuisine is expected to provide training for all staff; meet company quality standards; assist in establishing and enforcing food specifications, portion control, recipes, and sanitation. The Chef de Cuisine is also responsible for controlling food and labor costs while maximizing guest satisfaction.
Essential Functions:
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Coordinate and monitor all phases of Loss Prevention in kitchen areas
Responsible for quality and quantity control of food production and appropriate staffing of entire kitchen
Maintain refrigerator and kitchen in a clean, organized manner to facilitate the high volume production necessary to achieve company goals
Follow all safety and sanitation standards when handling food and beverage
Prepare the Executive Chef of any special products needed for coming functions
Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time
Know and enforce all local health department sanitation laws
Understand how to compute daily food cost
Monitor quality, assess food portion size, visual appeal, taste and temperature of items served
Maintain and enhance the food products through creative menu development and presentation
Check all stations at the end of every shift for proper food storage and sanitation
Check food purchases for proper ordering, quality and price structure
Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report
Conduct daily shift briefings to kitchen staff
Ensure all kitchen staff are aware of standards & expectations
Liaise daily with outlet managers to keep open lines of communication regarding guest feedback
Have full knowledge of all menu items, daily features, and promotions
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues
Qualifications:
Previous leadership experience in the culinary field required
Diploma/Certification in a Culinary discipline required
Experience and knowledge of Microsoft Window applications
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws, and regulations
Three years of Sous Chef Level experience in a luxury hotel preferred
5 years of progressive experience in a hotel or a related field
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps
Constant standing and walking throughout shift
For the safety and health of our guests and employees, any candidate accepting an offer of employment will be required to provide proof of vaccination against COVID-19 prior to starting work.
Food & Beverage
Sous Chef
The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared regarding quality, consistency, eye appeal, taste, and food cost. They are expected to provide training for all staff; meet company quality standards; assist in establishing and enforcing food specifications, portion control, recipes, and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.
Essential Functions:
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Coordinate and monitor all phases of Loss Prevention in kitchen areas
Responsible for quality and quantity control of food production and appropriate staffing of the entire kitchen
Maintain refrigerator and kitchen is a clean, organized manner to facilitate the high-volume production necessary to achieve company goals
Follow all safety and sanitation standards when handling food and beverage
Make the Executive Chef aware of any special products needed for coming functions
Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time
Know and enforce all local health department sanitation laws
Know how to compute daily food cost
Monitor quality, assess food portion size, visual appeal, taste, and temperature of items served
Maintain and enhance the food products through creative menu development and presentation
Check all stations at the end of every shift for proper food storage and sanitation
Check food purchases for proper ordering, quality, and price structure
Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report, and food cost report
Conduct daily shift briefings to kitchen staff
Ensure all kitchen staff is aware of standards & expectations
Liaise daily with outlet managers to keep open lines of communication regarding guest feedback
Have full knowledge of all menu items, daily features, and promotions
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues
Communicate daily with Executive Chef
Qualifications:
Previous leadership experience in the culinary field required
Diploma/Certification in a Culinary discipline required
Experience and knowledge of Microsoft Window applications
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws and regulations
Three years of Sous Chef Level experience in a luxury hotel preferred
5 years of progressive experience in a hotel or a related field
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps
Constant standing and walking throughout shift
*For the safety and health of our guests and employees, any candidate accepting an offer of employment will be required to provide proof of vaccination against COVID-19 prior to starting work.
Food & Beverage
Line Cook
The right candidate will be able to help prepare meals as per our standard recipes, be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry and is committed to impeccable food presentation and garnishing, which is important for impressing our guests and creating repeat business.
Responsibilities include:
Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards
Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen
Monitor product freshness and rotate out old product based on a schedule created by the restaurant
Work with team of cooks to do portion prep work for other shifts when needed
Prepare basic components of each dish on our menu using our proven recipes
Demonstrates strong organizational, multi-tasking and communication skills
Follows the direction of the executive chef and sous chef in preparing for the service
Skills
Ability to work on your feet for eight hours or more a day
Must be able to lift at least 40 pounds at a time on a regular basis
2+ years' cooking experience
High level of professionalism
Comfortable working with a team in a fast-paced kitchen environment
Excellent verbal communication and organization skills
Lodging
Front Desk Agent
We are seeking a first point of contact for our guests. An ideal Front Desk agent would able to make our guests feel special while welcoming and providing them answers they need, along with an invitation to return.intriguing and rejuvenating experiences. This position will serve our downtown properties that are conveniently located in the heart of Kennebunkport. If you are ready to help provide over-the-top service and transport guests far from the everyday reality we would love for you to join our team!
Job Description/Summary: A Front Desk Agent is responsible for performing all desk related functions including but not limited to checking guests in and out, making room reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do on property and in the area and providing directions. All front desk agents must maintain the company’s high standards of customer service and concierge services. This position requires focused, detail orientated individuals with the ability to multitask in a very busy resort setting.
Job Requirements:
Able to work morning, mid or evening shifts as required.
Able to work weekends, holidays or special events as required
Strong organizational abilities
Excellent customer service skills with a genuine desire to be helpful.
Excellent communication skills
Excellent computer skills
Strong computer skills including how to use Microsoft word, excel, publisher, etc.
Strong multi-tasking skills
Good knowledge of the Kennebunkport area and things to do, places to go
Flexibility to jump in and help out other departments when necessary
ESSENTIAL JOB FUNCTIONS:
Guest Service
Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests.
Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest
Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Establishes a friendly atmosphere of superior guest service and product quality.
Demonstrates consistent anticipation of guests’ needs
Resolve guest complaints within scope of authority; otherwise, refer the matter to management
Basic Front Desk Functions
Handles check in / checkout process, resisters and assigns rooms to guests
Provide quotes for room rates and up-sell the guest when possible
Assist in the coordination between the front desk and housekeeping departments
Responds to guest inquiries
Manage phone activity including providing general knowledge to callers.
Manages walk-in traffic.
Verify that the correct charges are posted to the corresponding guest folio
Collect payment for charges on the guest folio
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Safety and Security
Ensuring that all guests information is kept secure
Ensuring keys are correctly tagged and handed out
Awareness of all safety rules and regulations.
Other Responsibilities
Physical Demands
Use the guests’ names whenever possible
Use the Fifteen/Five Rule: Always make eye contact within 15 feet of a guest and greet them within 5 feet.
Assist guests with luggage or with any questions they may have whenever necessary
Willingness to take the extra step to make a guest’s stay memorable
Vast understanding of all KRC sister properties
Any other duties as assigned by supervisor.
Must be able to stand at a desk for up to 8 hours per day. Walking and sitting are occasionally required.
Must be able to lift up to 30 lbs. occasionally.
Must be able to push and pull carts and equipment weighing up to of 100 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Food & Beverage
Bartender
We are seeking an enthusiastic bartender to provide an excellent guest drinking experience. The successful candidate will be able to create classic and innovative drinks exceeding customers’ needs and expectations.
ESSENTIAL JOB FUNCTIONS:
Demonstrates strong communication, organizational and problem solving skills
Must know how to prioritize, delegate and respond in a timely fashion
Must be able to work under pressure, multi-task, and stay focused with constant interruptions
Have the ability to speak candidly and knowledgably about KRC programming and offerings
Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages
Responsible for maintaining exceptional service levels for all events
Must continually strive for sales growth by having ongoing knowledge of all current menus
Be perceptive, proactive and engaging. Anticipate your guest’s needs.
Personalize the guest experience when possible; remember your guest, and their requests.
Proactively relay all customer interaction and complaints.
Set the tone for success with a positive attitude and sincere enthusiasm.
Engaging in clear, consistent communications with leadership and restaurant staff.
Ensure that each and every customer is served efficiently and effectively.
Must be a good example while working alongside team members.
Be able to communicate restaurant and hotel promotions, local attractions and points of interest.
Additional Responsibilities:
Any other duties assigned by manager
Must be able to be on feet for the entire length of the shift
Must be able to lift 50lbs
Job Types: Full-time, Part-time, Temporary
Food & Beverage
Breakfast Prep
The Kennebunkport Resort Collection's in-town properties are looking for a person to help with breakfast prep. This is a great opportunity for an early riser to join our fun team! This position requires focused, detail-oriented individuals with the ability to multi-task in a very busy setting. We are looking for someone fun, creative, and fast-moving to prepare our morning breakfast bags.
Job Responsibilities:
Baking breakfast bread and pastries
Preparing fruit and coffee
Packaging goodie bags and delivering them to our guest cottages by 8:00 AM
Cleaning up and re-stocking kitchen for next day
Food & Beverage
Host/Hostess
We are seeking experienced hosts/hostesses in our Kennebunkport locations. We have openings for both full and part-time hosts. Must have 2+ years of experience as a host in a high volume/fine dining restaurant.
This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly book the restaurant (using the Open Table System ) to maximize the number of guests received, and maintain a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied.
Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public
Must be able to fulfill the following requirements: work under pressure, ability to multi-task, ability to handle paperwork
Monitors and maintains acceptable guest turn times
Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis
Must know how to prioritize, delegate and respond in a timely fashion
Additional Responsibilities:
Any other duties assigned by Supervisor
Must be able to be on feet for the entire length of shift
Food & Beverage
Servers
We are looking for experienced Servers to join our team. Candidates must be dedicated to providing excellent service and must be comfortable working in a fast-paced environment.
ESSENTIAL JOB FUNCTIONS:
Demonstrates strong communication, organizational and problem-solving skills
Must know how to prioritize, delegate and respond in a timely fashion
Must be able to work under pressure, multi-task, and stay focused with constant interruptions
Have the ability to speak candidly and knowledgeably about KRC programming and offerings
Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages
Responsible for maintaining exceptional service levels for all events
Must continually strive for sales growth by having ongoing knowledge of all current menus
Be perceptive, proactive and engaging. Anticipate your guest’s needs.
Personalize the guest experience when possible; remember your guest and their requests.
Proactively relay all customer interactions and complaints.
Set the tone for success with a positive attitude and sincere enthusiasm.
Engaging in clear, consistent communications with leadership and restaurant staff.
Ensure that each and every customer is served efficiently and effectively.
Must be a good example while working alongside team members.
Be able to communicate restaurant and hotel promotions, local attractions and points of interest.
Additional Responsibilities:
Any other duties assigned by manager
Familiarity with restaurant POS software a plus
Must be able to be on feet for the entire length of the shift
Must be able to lift 50lbs
Lodging
Housekeepers
This position requires an energetic and service-friendly individual who is focused and detail-oriented with the ability to multitask. This individual will go above and beyond with professionalism and enthusiasm, consistently looking for ways to WOW our guests. The Housekeeper will be responsible for cleaning hotel rooms, cottages, apartments, bungalows, etc. and to maintain our gorgeous properties with great pride as appointed by supervisor. This includes cleaning of patios or balconies connected with rooms and any outdoor furniture. The Housekeeper will also keep clean any common areas and pool areas. He/She will assist with breakfast set up, service and break down, laundry and any other cleaning duties that may arise during shift as directed by Housekeeping supervisor.
Job Requirements:
Should have own transportation and or reliable transport to and from location of work
Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events.
A should be able to lift at least 50lbs and be physically able to complete chores that require bending and lifting, stretching and reaching.
Will be required to use a variety of cleaning solutions to clean rooms and be able to work with a variety of cleaning agents without any adverse reactions.
Should be able to clean rooms to standards of KRC in the time allotted
May be required to assist with laundry
May be required to assist with breakfast set up, service and break down
Expected to interact with guests if necessary and converse in a professional and friendly manner at all times.
May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving.
Required to be available to work between the hours of 7am – 5pm but more generally between the hours of 9 – 4p.
Must be able and willing to work alone as well as in a team setting
ESSENTIAL JOB FUNCTIONS:
Collects a weekly schedule from supervisor and arrive at work on time at appointed time
Exhibits proper grooming standards
Wears the appropriate safety wear when cleaning rooms
Ensures an efficient room trolley/cart set up.
Cleans all rooms to KRC standards and have ready for inspection
Cleans all rooms as trained and have ready by guaranteed check-in times
Assists in cleaning of public areas as directed by supervisor
Assists with laundry if required
Assists with breakfast set up, service and breakdown if required
Maintains guest service to exceed guests’ expectations as the driving philosophy of the hotel.
Communicates any maintenance issues in rooms to supervisor and records as instructed.
Observes security by never leaving a rented room unattended and unlocked at any time
Communicates with guests about hotel promotions, local attractions and points of interest if required.
Reports to supervisor any rooms that are not checked out at the required check out time.
Offers to help other housekeepers if they finish early.
Communicates, any damage to rooms or missing items, immediately to supervisor or front desk
Observes Lost and Found rules.
Passes inspections with a 97% average or above
Able to keep work areas neat, organized and secure at all times
Responsible for stocking the supply and linen closets
Responsible for keeping the hallways free of cleaning supplies, all linen, trash, and dishes
Responsible for proper chemical use and storage
Guest Service
Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests.
Smiling and greeting guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
Consistently exhibits an outgoing personality and a positive, optimistic attitude.
Consistent anticipation of guests' needs, to give extra care and to consistently WOW our guests.
Additional Responsibilities
Must be able to be on feet for the entire length of the shift.
Must be able to lift 50lbs.
Be willing to take the extra step to make a guest’s stay memorable
Any other duties as assigned by supervisor.
Food & Beverage
Serving Assistant
The Burleigh at the Kennebunkport Inn is looking for Serving Assistants to join their team. The serving assistants will help keep a smooth workflow between the kitchen and the tables, to get proper orders out more efficiently. Serving Assistants will make service faster and better to help enhance our quality and reputation.
ESSENTIAL JOB FUNCTIONS
Ensure the efficient flow of orders from the waiters to the kitchen
Ensure orders are being prepared with the correct priority
Assist in the final preparation of dishes
Ensure the efficient flow of orders from the waiters to the kitchen
Ensure orders are being prepared with the correct priority
Assist in the final preparation of dishes
Check dishes before delivery for accuracy, presentation and temperature
Deliver orders to maintain fast service
Eliminate obstacles in service, food preparation lines or dishwashing
Inspect the premises according to quality and sanitation standards and assist in cleaning
Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
Handle complaints from clients to preserve the restaurant’s reputation
Support other tasks as needed (e.g. telephone orders)
Requirements
Proven experience as food expeditor or other restaurant position
Understanding of health and safety rules in a restaurant
Dexterity in using kitchen equipment or utensils and carry heavy trays
Well-organized and ability to lead and direct people
Excellent communication and negotiation skills
Outstanding coordination and multi-tasking abilities
A customer-oriented approach
Great physical endurance
High school diploma; Higher degree in hospitality or relevant field will be appreciated
Food handling certification may be required according to legal regulations
Lodging
Groundskeeper
Responsible for maintaining resort grounds using hand and power tools and equipment. Will perform any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, and sprinkler installation. Will also maintain and repair landscaping tools, equipment, and structures.
ESSENTIAL JOB FUNCTIONS: · Must have an optimistic and energetic personality · Must be committed to creating and preserving a world-class physical environment through proper repair and maintenance practices · Enjoy problem solving through quick-thinking and sound logic · Possess a strong sense of accountability and pride for one’s actions · Must employ excellent verbal communication skills to deliver a memorable guest experience · Handles guest related concerns with high priority and a professional demeanor · Maintains clear communication with all resort departments · Embrace a team environment and work as a whole to achieve departmental and hotel goals · Demonstrate an openness towards continued on-the-job learning and skill development · Receive supervisor instruction and constructive criticism with an open-mind · Meets or exceeds hotel guest satisfaction measures
Maintenance Responsibilities: · Responds to grounds and maintenance concerns in a timely manner · Cleans and maintain pool areas and other public spaces as part of daily responsibilities · Maintains departmental compliance with hotel maintenance procedures · Assist management in specifying and managing the inventory of proper supplies and equipment needed for operations · Maintain the public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades · Must possess knowledge of basic power tool and small equipment operation.
Additional Responsibilities: · Must be able to be on feet for the entire length of a shift · Must have the able to lift 50lbs on a regular basis · Must maintain professional standards of the workplace
