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Career Opportunities at Kennebunkport Resort Collection

Listings for Kennebunkport Resort Collection

Department	Position	Description
Food & Beverage	Rosella KPT - Sushi Chef	JOB DESCRIPTION Rosella is a New American Sushi Restaurant opening its second location in Kennebunk, Maine this summer. Rosella highlights often overlooked, domestic species emphasizing sustainability, offering locally caught fish and shellfish. Some species come from sustainable farms, while others are wild-caught through methods with minimal environmental impact.  Join a vibrant restaurant with a great work environment, a team-focused approach, in a casual yet elevated setting. We are a growing company looking to promote from within for future projects, and value dedication and innovation in the workplace. We are looking for an experienced sushi chef for a full-time position. Compensation is a competitive hourly rate, with consistent gratuity.  EATER Profile on Rosella NYC: https://m.youtube.com/watch?v=L8sghdiSNBs THE NEW YORKER Profile on Rosella NYC: https://www.newyorker.com/magazine/2022/01/31/pioneering-sustainable-sushi-at-rosella Responsibilities Include: A passion for sushi and Japanese cuisine  An interest in learning more about American fish and their application for sushi. Prepping and executing several types of sushi dishes according to established guidelines on quality, portion size, presentation, and food safety. Prepping for and managing a sushi station from start to finish Taking guests while simultaneously preparing food for the restaurant. Cleaning and cooking rice Being an organized team player who can manage a prep list and communicate needs The ability to work under pressure and function in an open kitchen Excellent time-management skills Expected Skills: At least 2 years of experience in a professional kitchen sushi or Japanese is preferred. Preparation of nigiri Clean and tight sushi rolls Some understanding of fish breakdown and fabrication Strong knife work and prep skills A positive and team-forward attitude Comfortable engaging with guests to create a connection Ability to multitask, the job will involve taking care of guests while simultaneously preparing food for the restaurant. Cleanliness, efficiency, speed, and organization A trustworthy and reliable nature Open availability including weekends Safety and Security: Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals Recognizes and corrects conditions which may create security, fire or accident hazards Maintains MSDS sheets Additional Responsibilities: Must be ready to regularly work an energetic 50-60-hour workweek Must be able to be on feet for the entire length of the shift Must be able to lift 50 lbs Working knowledge of Microsoft Word, Excel and Point of Sales systems Any other duties assigned by Supervisor Experience is required, along with a genuine desire to learn and grow. We are willing to train the right person. Please send your resume, along with a few words as to why you would be an ideal candidate to work at Rosella.
Food & Beverage	Rosella KPT - Server	JOB DESCRIPTION Join a vibrant restaurant with a great work environment, a team-focused approach, in a casual yet elevated setting. We are a growing company looking to promote from within for future projects, and value dedication and innovation in the workplace. Rosella is a New American Sushi Restaurant opening its second location in Kennebunk, Maine this summer. Rosella highlights often overlooked, domestic species emphasizing sustainability, offering locally caught fish and shellfish. Some species come from sustainable farms, while others are wild-caught through methods with minimal environmental impact.  We are looking for an experienced server for a full time position. Compensation is a competitive hourly rate, with consistent gratuity.  EATER Profile on Rosella NYC: https://m.youtube.com/watch?v=L8sghdiSNBs THE NEW YORKER Profile on Rosella NYC: https://www.newyorker.com/magazine/2022/01/31/pioneering-sustainable-sushi-at-rosella Responsibilities Include:   Providing an elevated guest experience with warm hospitality and a positive attitude A strong understanding of and familiarity with the menu, ingredients, and beverages, that regularly rotate, and an ability to communicate them to guests effectively. Set up and breakdown of the bar and dining room nightly Bussing and clearing tables. As well as polishing during downtime. Being an organized team player who can manage prep, work, guest experience, and communicate efficiently The ability to work under pressure and function in an open kitchen Excellent time-management skills Expected Skills: 2+ years of service experience A warm personality and a positive team-forward attitude. Comfortable engaging with guests to create a connection A trustworthy and reliable nature Open availability including weekends Clear communication skills Good spatial awareness Multitasking in a busy environment Organized and efficient Strong work ethic and attention to detail Sincere passion for food and beverage and the guest experiences Some experience in Japanese and or sushi restaurant is preferred Familiarity with open table and or toast is a plus Servsafe certification will be a requirement for FOH and BOH managers, but we will work with you to obtain it if needed. Safety and Security: Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals Recognizes and corrects conditions which may create security, fire or accident hazards Maintains MSDS sheets Additional Responsibilities: Must be ready to regularly work an energetic 50-60-hour workweek Must be able to be on feet for the entire length of the shift Must be able to lift 50 lbs Working knowledge of Microsoft Word, Excel and Point of Sales systems Any other duties assigned by Supervisor Experience is required, along with a genuine desire to learn and grow. We are willing to train the right person. Please send your resume, along with a few words as to why you would be an ideal candidate to work at Rosella.
Food & Beverage	Rosella KPT - Restaurant Manager	JOB DESCRIPTION The Rosella KPT Restaurant Manager is responsible for creating and orchestrating overall restaurant procedure with the ultimate goal of maintaining revenue, profitability and quality goals. This individual should possess strong communication skills, strong problem solving skills, exceptional team building skills and able to establish a friendly atmosphere of superior guest service and product quality. This position requires strong supervisory and organizational skills and solid written, verbal and interpersonal communications skills. Major responsibilities include handling and maintaining all reservations, responding to guest needs, ensuring safety and security, performing administrative tasks, and training, maintaining and managing a motivated and skilled work force while giving exemplary performance for the staff to follow. The ideal candidate will have the ability to run the entire room effectively and be a general on the floor. Directing all aspects of the front of the house. ESSENTIAL JOB FUNCTIONS Restaurant Operations: Works directly with the Director of Operations, and brand founders to effectively manage all aspects of the food and beverage operations and staff Demonstrates exceptional fiscal management skills, including financial analysis, adhering to budget and forecasts, labor and inventory control, and P&L oversight Empowers restaurant staff and managers to deliver great guest service by encouraging responsiveness to guest needs Ensures restaurant standards contribute to the delivery of consistent and exceptional guest service Responsible for management and maintenance of the reservation system Responsible for coordinating and booking private events Responsible for responding to all inquiries about the restaurant and experience via email, answering in-coming telephone calls and mail correspondence; greeting or directing restaurant and hotel guests Responsible for management of dining room floor Properly completes new hire paperwork and all onboarding requirements per Human Resources Department Ensures that new hires are properly trained, provides with training manuals and resources, pairs with veteran employees as trainers and point of reference, and ensures they pass test prior to being live on the floor Ensures employees have all tools they need to be successful; communication on upcoming events, updated menu resources, proper scheduling, daily preshifts Must be able to fulfill the following requirements; work under pressure, ability to multi-task, ability handle paperwork, work under constant interruptions and answer multiple questions Greet guests and provide requested information, reservation detail, KRC overview Responsible for overall cleanliness and maintenance of restaurant Ensures the bars are clean, orderly and well presented to the guests Orders beverage, dry goods, non alcoholic beverage items as needed, or as directed by the brand founders and beverage director. Assist Director of operations with execution of special events Responsible for maintaining exceptional service levels for all events Serves as the Manager on Duty Guest Service: Proactively manages all guest interaction and complaints Engages in clear, consistent communications with leadership and restaurant staff on a frequent basis Ensures that each and every guest is served efficiently and effectively Must know how to prioritize, delegate and respond in a timely fashion Must be a good example while working alongside team members Ensures all new hires are trained to meet service standards and follow all training procedures Communicates to guests about restaurant and hotel promotions, local attractions and points of interest Ensures employees know policies, pay procedures, bonus plans, and benefits Helps to develop management talent by acting as a mentor for direct reports Uses ongoing safety training to minimize workers’ compensation claims Monitors and maintains acceptable turnover levels Communicates repairs and preventative maintenance issues with General Manager, Manager of Operations Support, Maintenance Manager, and brand founders. Fiscal: Track cash deposits and payments/deposit schedules on all events Petty cash and credit card reconciliation Payroll reporting and submission Marketing: Collaborates and assists with company’s social media efforts Human Resources Management: Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating to maintain a skilled, qualified work force Maintains a positive, cooperative work environment between staff and management Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service Ensures personnel files are accurate and comply with local and federal regulations Ensures dining room staff know responsibilities and manage against those responsibilities Profit Management: Adjusts schedules according to fluctuating business levels Maintains proper and appropriate pars of inventory of supplies Tracks beverage costs and prices items appropriately to ensure costs are in line with budget Safety and Security: Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals Recognizes and corrects conditions which may create security, fire or accident hazards Maintains MSDS sheets Additional Responsibilities: Must be ready to regularly work an energetic 50-60-hour workweek Must be able to be on feet for the entire length of the shift Must be able to lift 50 lbs Working knowledge of Microsoft Word, Excel and Point of Sales systems Any other duties assigned by Supervisor
Finance	Staff Accountant	Job Description/Summary: We are currently seeking a diligent Staff Accountant to join our growing department! The Staff Accountant is responsible for processing weekly payroll, recording and reconciliation of the payroll general ledger, handling all accounts receivable, as well as preparing journal entries and verifying accounts payable. Key Responsibilities: · Process Weekly Payroll in Oasis. · Record and Reconcile Payroll General Ledger. · Maintenance of Gift Card balances. · Credit Card Transaction Posting. · Verify and Record Accounts Receivable. · Intercompany Account Reconciliations. · Preparing Journal Entries. · Verify & Post Accounts Payable into M3. · Bank Reconciliations. Skills & Experience · Accounting degree or commensurate work experience in an accounting position · Strong organization and time management skills · High level of accuracy and detail orientation · Proficient with computer applications; MS Office (Outlook, Excel, PowerPoint, etc.) · Experience with M3 & Acumatica accounting software a plus · Ability to communicate in a professional manner with employees and all levels of management Physical Demands · Most work tasks are performed indoors. Temperature is moderate and controlled by office environmental systems. · Occasionally driving to the properties for check signatures. · Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. · Must be able to lift up to 20 lbs. Occasionally. · Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity. · Requires manual dexterity to use and operate all necessary equipment. · Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch-tone phone, filing cabinets, FAX machines, scanners, photocopiers, dolly, and other office equipment as needed.
Food & Beverage	Sous Chef	The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared regarding quality, consistency, eye appeal, taste, and food cost. They are expected to provide training for all staff; meet company quality standards; assist in establishing and enforcing food specifications, portion control, recipes, and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Essential Functions: Keep immediate supervisor fully informed of all problems or matters requiring his/her attention Coordinate and monitor all phases of Loss Prevention in kitchen areas Responsible for quality and quantity control of food production and appropriate staffing of the entire kitchen Maintain refrigerator and kitchen is a clean, organized manner to facilitate the high-volume production necessary to achieve company goals Follow all safety and sanitation standards when handling food and beverage Make the Executive Chef aware of any special products needed for coming functions Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time Know and enforce all local health department sanitation laws Know how to compute daily food cost Monitor quality, assess food portion size, visual appeal, taste, and temperature of items served Maintain and enhance the food products through creative menu development and presentation Check all stations at the end of every shift for proper food storage and sanitation Check food purchases for proper ordering, quality, and price structure Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report, and food cost report Conduct daily shift briefings to kitchen staff Ensure all kitchen staff is aware of standards & expectations Liaise daily with outlet managers to keep open lines of communication regarding guest feedback Have full knowledge of all menu items, daily features, and promotions Ensure the cleanliness and maintenance of all work areas, utensils, and equipment Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues Communicate daily with Executive Chef Qualifications: Previous leadership experience in the culinary field required Diploma/Certification in a Culinary discipline required Experience and knowledge of Microsoft Window applications Strong interpersonal and problem-solving abilities Highly responsible & reliable Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws and regulations Three years of Sous Chef Level experience in a luxury hotel preferred 5 years of progressive experience in a hotel or a related field Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs. Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, and ramps Constant standing and walking throughout shift
Food & Beverage	Serving Assistant	We are looking for Serving Assistants to join their team. The serving assistants will help keep a smooth workflow between the kitchen and the tables, to get proper orders out more efficiently. Serving Assistants will make service faster and better to help enhance our quality and reputation. ESSENTIAL JOB FUNCTIONS Ensure the efficient flow of orders from the waiters to the kitchen Ensure orders are being prepared with the correct priority Assist in the final preparation of dishes Ensure the efficient flow of orders from the waiters to the kitchen Ensure orders are being prepared with the correct priority Assist in the final preparation of dishes Check dishes before delivery for accuracy, presentation and temperature Deliver orders to maintain fast service Eliminate obstacles in service, food preparation lines or dishwashing Inspect the premises according to quality and sanitation standards and assist in cleaning Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request) Handle complaints from clients to preserve the restaurant’s reputation Support other tasks as needed (e.g. telephone orders) Requirements Proven experience as food expeditor or other restaurant position Understanding of health and safety rules in a restaurant Dexterity in using kitchen equipment or utensils and carry heavy trays Well-organized and ability to lead and direct people Excellent communication and negotiation skills Outstanding coordination and multi-tasking abilities A customer-oriented approach Great physical endurance High school diploma; Higher degree in hospitality or relevant field will be appreciated Food handling certification may be required according to legal regulations
Food & Beverage	Servers	We are looking for experienced Servers to join our team. Candidates must be dedicated to providing excellent service and must be comfortable working in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Demonstrates strong communication, organizational and problem-solving skills Must know how to prioritize, delegate and respond in a timely fashion Must be able to work under pressure, multi-task, and stay focused with constant interruptions Have the ability to speak candidly and knowledgeably about KRC programming and offerings Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages Responsible for maintaining exceptional service levels for all events Must continually strive for sales growth by having ongoing knowledge of all current menus Be perceptive, proactive and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests. Proactively relay all customer interactions and complaints. Set the tone for success with a positive attitude and sincere enthusiasm. Engaging in clear, consistent communications with leadership and restaurant staff. Ensure that each and every customer is served efficiently and effectively. Must be a good example while working alongside team members. Be able to communicate restaurant and hotel promotions, local attractions and points of interest. Additional Responsibilities: Any other duties assigned by manager Familiarity with restaurant POS software a plus Must be able to be on feet for the entire length of the shift Must be able to lift 50lbs
Food & Beverage	Restaurant Manager - Earth at Hidden Pond	Earth at Hidden Pond, located in Kennebunkport, Maine seeks a dynamic Restaurant Manager to join its team. Nestled amongst balsam trees and birch forest, Earth is the result of a vision—one that embraces community and supports relationships between the world of outstanding cuisine and the farmers and foragers who provide the tools with which we compose incredible fare. Simple yet innovative, Earth’s menu focuses on “farm to fork” freshness. In addition to local meats and seafood, ingredients are used from one of two onsite organic gardens—picked daily and incorporated into each dish to enhance the many flavors and provide a taste that only fresh ingredients deliver. Earth's Restaurant Manager is responsible for creating and orchestrating overall restaurant procedures with the goal of maintaining revenue, profitability, and quality goals. This individual should possess strong communication skills, strong problem-solving skills, exceptional team-building skills, and the ability to establish a friendly atmosphere of superior guest service and product quality. This position requires strong supervisory and organizational skills and solid written, verbal, and interpersonal communication skills. Major responsibilities include responding to guest needs, ensuring safety and security, providing administrative support, and training, and maintaining and managing a motivated and skilled workforce while giving an exemplary performance for the staff to follow. Essential Job Functions: Oversee and effectively manage all aspects of the food and beverage operations and staff, including breakfast, lunch, and dinner service, room service, and pool bars service. Demonstrates exceptional fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P&L oversight Empowers restaurant staff to deliver great guest service by encouraging responsiveness to guest needs. Ensures restaurant standards and services contribute to the delivery of consistent guest service In collaboration with the Bar Manager, ensure the Bars are clean, orderly, and well presented to the guests Engages with all customers ensuring that all guests are served efficiently and effectively Works with new hires ensuring they are trained and meet service standards Fiscal responsibilities include daily reconciliation of all payments, payroll reporting, invoicing, and purchasing Collaborate with the Marketing team on social media efforts, seasonal events as well as promotions Manages human resources functions, including recruiting, selecting, orientation, training, performance planning, and evaluating to maintain a skilled, qualified workforce Maintains a positive, cooperative work environment between staff and management Must be ready to work an energetic workweek A minimum of 2 years experience as a Restaurant Manager is preferrable
Food & Beverage	Line Cook	The right candidate will be able to help prepare meals as per our standard recipes, be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry and is committed to impeccable food presentation and garnishing, which is important for impressing our guests and creating repeat business. Responsibilities include: Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen Monitor product freshness and rotate out old product based on a schedule created by the restaurant Work with team of cooks to do portion prep work for other shifts when needed Prepare basic components of each dish on our menu using our proven recipes Demonstrates strong organizational, multi-tasking and communication skills Follows the direction of the executive chef and sous chef in preparing for the service Skills Ability to work on your feet for eight hours or more a day Must be able to lift at least 40 pounds at a time on a regular basis 2+ years' cooking experience High level of professionalism Comfortable working with a team in a fast-paced kitchen environment Excellent verbal communication and organization skills
Food & Beverage	Host/Hostess	We are seeking experienced hosts/hostesses in our Kennebunkport locations. We have openings for both full and part-time hosts. Must have 2+ years of experience as a host in a high volume/fine dining restaurant. This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly book the restaurant (using the Open Table System ) to maximize the number of guests received, and maintain a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied. Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public Must be able to fulfill the following requirements: work under pressure, ability to multi-task, ability to handle paperwork Monitors and maintains acceptable guest turn times Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis Must know how to prioritize, delegate and respond in a timely fashion Additional Responsibilities: Any other duties assigned by Supervisor Must be able to be on feet for the entire length of shift
Food & Beverage	Dishwasher - Ocean at Cape Arundel Inn & Resort	Ocean at the Cape Arundel Inn is seeking a Dishwasher to join our team! The ideal candidate believe in showing up on time for work, providing other employees with assistance in the kitchen as needed and following all sanitary and health-related protocols. Must be available to work nights. Responsibilities: Demonstrates strong organizational, multi-tasking, and communication skills Maintaining a clean and safe environment for guests and co-workers Wash glassware and other implements by hand when necessary Report any sanitation or janitorial issues to the appropriate party Always follow sanitation policies Rotate dishes to reduce wear and tear on resources Clean dish storage Perform opening, closing, and side work Empty and clean all trash receptacles Dishwashers Skills: Excellent critical thinking and time management skills Willingness to work in on your feet for 8-hour shifts No experience required (we're willing to train) Job Types: Full-time, Part-time Pay: $14.00 - $16.00 per hour
Food & Beverage	Dishwasher - Earth at Hidden Pond	Earth at Hidden Pond is seeking a Dishwasher to join our team! The ideal candidate believes in showing up on time for work, providing other employees with assistance in the kitchen as needed, and following all sanitary and health-related protocols. Must be available to work nights. Responsibilities: Demonstrates strong organizational, multi-tasking, and communication skills Maintaining a clean and safe environment for guests and co-workers Wash glassware and other implements by hand when necessary Report any sanitation or janitorial issues to the appropriate party Always follow sanitation policies Rotate dishes to reduce wear and tear on resources Clean dish storage Perform opening, closing, and side work Empty and clean all trash receptacles Dishwashers Skills: Excellent critical thinking and time management skills Willingness to work in on your feet for 8-hour shifts No experience required (we're willing to train)
Lodging	Housekeepers	This position requires an energetic and service-friendly individual who is focused and detail-oriented with the ability to multitask. This individual will go above and beyond with professionalism and enthusiasm, consistently looking for ways to WOW our guests. The Housekeeper will be responsible for cleaning hotel rooms, cottages, apartments, bungalows, etc. and to maintain our gorgeous properties with great pride as appointed by supervisor. This includes cleaning of patios or balconies connected with rooms and any outdoor furniture. The Housekeeper will also keep clean any common areas and pool areas. He/She will assist with breakfast set up, service and break down, laundry and any other cleaning duties that may arise during shift as directed by Housekeeping supervisor. Job Requirements: Should have own transportation and or reliable transport to and from location of work Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events. A should be able to lift at least 50lbs and be physically able to complete chores that require bending and lifting, stretching and reaching. Will be required to use a variety of cleaning solutions to clean rooms and be able to work with a variety of cleaning agents without any adverse reactions. Should be able to clean rooms to standards of KRC in the time allotted May be required to assist with laundry May be required to assist with breakfast set up, service and break down Expected to interact with guests if necessary and converse in a professional and friendly manner at all times. May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving. Required to be available to work between the hours of 7am – 5pm but more generally between the hours of 9 – 4p. Must be able and willing to work alone as well as in a team setting ESSENTIAL JOB FUNCTIONS: Collects a weekly schedule from supervisor and arrive at work on time at appointed time Exhibits proper grooming standards Wears the appropriate safety wear when cleaning rooms Ensures an efficient room trolley/cart set up. Cleans all rooms to KRC standards and have ready for inspection Cleans all rooms as trained and have ready by guaranteed check-in times Assists in cleaning of public areas as directed by supervisor Assists with laundry if required Assists with breakfast set up, service and breakdown if required Maintains guest service to exceed guests’ expectations as the driving philosophy of the hotel. Communicates any maintenance issues in rooms to supervisor and records as instructed. Observes security by never leaving a rented room unattended and unlocked at any time Communicates with guests about hotel promotions, local attractions and points of interest if required. Reports to supervisor any rooms that are not checked out at the required check out time. Offers to help other housekeepers if they finish early. Communicates, any damage to rooms or missing items, immediately to supervisor or front desk Observes Lost and Found rules. Passes inspections with a 97% average or above Able to keep work areas neat, organized and secure at all times Responsible for stocking the supply and linen closets Responsible for keeping the hallways free of cleaning supplies, all linen, trash, and dishes Responsible for proper chemical use and storage Guest Service Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests. Smiling and greeting guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests. Consistently exhibits an outgoing personality and a positive, optimistic attitude. Consistent anticipation of guests' needs, to give extra care and to consistently WOW our guests. Additional Responsibilities Must be able to be on feet for the entire length of the shift. Must be able to lift 50lbs. Be willing to take the extra step to make a guest’s stay memorable Any other duties as assigned by supervisor.
Lodging	Front Desk Agent	We are seeking a first point of contact for our guests. An ideal Front Desk agent would able to make our guests feel special while welcoming and providing them answers they need, along with an invitation to return.intriguing and rejuvenating experiences. This position will serve our downtown properties that are conveniently located in the heart of Kennebunkport. If you are ready to help provide over-the-top service and transport guests far from the everyday reality we would love for you to join our team! Job Description/Summary: A Front Desk Agent is responsible for performing all desk related functions including but not limited to checking guests in and out, making room reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do on property and in the area and providing directions. All front desk agents must maintain the company’s high standards of customer service and concierge services. This position requires focused, detail orientated individuals with the ability to multitask in a very busy resort setting. Job Requirements: Able to work morning, mid or evening shifts as required. Able to work weekends, holidays or special events as required Strong organizational abilities Excellent customer service skills with a genuine desire to be helpful. Excellent communication skills Excellent computer skills Strong computer skills including how to use Microsoft word, excel, publisher, etc. Strong multi-tasking skills Good knowledge of the Kennebunkport area and things to do, places to go Flexibility to jump in and help out other departments when necessary ESSENTIAL JOB FUNCTIONS: Guest Service Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests. Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests. Ensures hotel standards and services contribute to the delivery of consistent guest service. Establishes a friendly atmosphere of superior guest service and product quality. Demonstrates consistent anticipation of guests’ needs Resolve guest complaints within scope of authority; otherwise, refer the matter to management Basic Front Desk Functions Handles check in / checkout process, resisters and assigns rooms to guests Provide quotes for room rates and up-sell the guest when possible Assist in the coordination between the front desk and housekeeping departments Responds to guest inquiries Manage phone activity including providing general knowledge to callers. Manages walk-in traffic. Verify that the correct charges are posted to the corresponding guest folio Collect payment for charges on the guest folio Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Safety and Security Ensuring that all guests information is kept secure Ensuring keys are correctly tagged and handed out Awareness of all safety rules and regulations. Other Responsibilities Physical Demands Use the guests’ names whenever possible Use the Fifteen/Five Rule: Always make eye contact within 15 feet of a guest and greet them within 5 feet. Assist guests with luggage or with any questions they may have whenever necessary Willingness to take the extra step to make a guest’s stay memorable Vast understanding of all KRC sister properties Any other duties as assigned by supervisor. Must be able to stand at a desk for up to 8 hours per day. Walking and sitting are occasionally required. Must be able to lift up to 30 lbs. occasionally. Must be able to push and pull carts and equipment weighing up to of 100 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Requires manual dexterity to use and operate all necessary equipment.

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