Careers

Career Opportunities at Kennebunkport Resort Collection

Listings for Kennebunkport Resort Collection

Department Position Description
Food & Beverage Sous Chef

The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared regarding quality, consistency, eye appeal, taste, and food cost. They are expected to provide training for all staff; meet company quality standards; assist in establishing and enforcing food specifications, portion control, recipes, and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.

Essential Functions:

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
  • Coordinate and monitor all phases of Loss Prevention in kitchen areas
  • Responsible for quality and quantity control of food production and appropriate staffing of the entire kitchen
  • Maintain refrigerator and kitchen is a clean, organized manner to facilitate the high-volume production necessary to achieve company goals
  • Follow all safety and sanitation standards when handling food and beverage
  • Make the Executive Chef aware of any special products needed for coming functions
  • Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time
  • Know and enforce all local health department sanitation laws
  • Know how to compute daily food cost
  • Monitor quality, assess food portion size, visual appeal, taste, and temperature of items served
  • Maintain and enhance the food products through creative menu development and presentation
  • Check all stations at the end of every shift for proper food storage and sanitation
  • Check food purchases for proper ordering, quality, and price structure
  • Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report, and food cost report
  • Conduct daily shift briefings to kitchen staff
  • Ensure all kitchen staff is aware of standards & expectations
  • Liaise daily with outlet managers to keep open lines of communication regarding guest feedback
  • Have full knowledge of all menu items, daily features, and promotions
  • Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
  • Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues
  • Communicate daily with Executive Chef
  • Qualifications:
  • Previous leadership experience in the culinary field required
  • Diploma/Certification in a Culinary discipline required
  • Experience and knowledge of Microsoft Window applications
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws and regulations
  • Three years of Sous Chef Level experience in a luxury hotel preferred
  • 5 years of progressive experience in a hotel or a related field
  • Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs, and ramps
  • Constant standing and walking throughout shift

*For the safety and health of our guests and employees, any candidate accepting an offer of employment will be required to provide proof of vaccination against COVID-19 prior to starting work.

Food & Beverage Line Cook

The right candidate will be able to help prepare meals as per our standard recipes, be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry and is committed to impeccable food presentation and garnishing, which is important for impressing our guests and creating repeat business.

Responsibilities include:

  • Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards
  • Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen
  • Monitor product freshness and rotate out old product based on a schedule created by the restaurant
  • Work with team of cooks to do portion prep work for other shifts when needed
  • Prepare basic components of each dish on our menu using our proven recipes
  • Demonstrates strong organizational, multi-tasking and communication skills
  • Follows the direction of the executive chef and sous chef in preparing for the service

Skills

  • Ability to work on your feet for eight hours or more a day
  • Must be able to lift at least 40 pounds at a time on a regular basis
  • 2+ years' cooking experience
  • High level of professionalism
  • Comfortable working with a team in a fast-paced kitchen environment
  • Excellent verbal communication and organization skills
Lodging Front Desk Agent

We are seeking a first point of contact for our guests. An ideal Front Desk agent would able to make our guests feel special while welcoming and providing them answers they need, along with an invitation to return.intriguing and rejuvenating experiences. This position will serve our downtown properties that are conveniently located in the heart of Kennebunkport. If you are ready to help provide over-the-top service and transport guests far from the everyday reality we would love for you to join our team!

Job Description/Summary:  A Front Desk Agent is responsible for performing all desk related functions including but not limited to checking guests in and out, making room reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do on property and in the area and providing directions. All front desk agents must maintain the company’s high standards of customer service and concierge services. This position requires focused, detail orientated individuals with the ability to multitask in a very busy resort setting.

Job Requirements:

  • Able to work morning, mid or evening shifts as required.
  • Able to work weekends, holidays or special events as required
  • Strong organizational abilities
  • Excellent customer service skills with a genuine desire to be helpful.
  • Excellent  communication skills
  • Excellent computer skills
  • Strong computer skills including how to use Microsoft word, excel, publisher, etc.
  • Strong multi-tasking skills
  • Good knowledge of the Kennebunkport area and things to do, places to go
  • Flexibility to jump in and help out other departments when necessary

ESSENTIAL JOB FUNCTIONS:

Guest Service

  • Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests.
  • Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest
  • Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.
  • Establishes a friendly atmosphere of superior guest service and product quality.
  • Demonstrates consistent anticipation of guests’ needs
  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management

Basic Front Desk Functions

  • Handles check in / checkout process, resisters and assigns rooms to guests 
  •  Provide quotes for room rates and up-sell the guest when possible
  • Assist in the coordination between the front desk and housekeeping departments
  • Responds to guest inquiries
  • Manage phone activity including providing general knowledge to callers.
  • Manages walk-in traffic.
  • Verify that the correct charges are posted to the corresponding guest folio
  • Collect payment for charges on the guest folio
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

        Safety and Security

  • Ensuring that all guests information is kept secure
  • Ensuring keys are correctly tagged and handed out
  • Awareness of all safety rules and regulations.

     

      Other Responsibilities

Physical Demands

  • Use the guests’ names whenever possible
  • Use the Fifteen/Five Rule: Always make eye contact within 15 feet of a guest and greet them within 5 feet.
  • Assist guests with luggage or with any questions they may have whenever necessary
  • Willingness to take the extra step to make a guest’s stay memorable
  • Vast understanding of all KRC sister properties
  • Any other duties as assigned by supervisor.
    • Must be able to stand at a desk for up to 8 hours per day. Walking and sitting are occasionally required.
    • Must be able to lift up to 30 lbs. occasionally.
    • Must be able to push and pull carts and equipment weighing up to of 100 lbs. occasionally.
    • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
    • Requires manual dexterity to use and operate all necessary equipment.
Food & Beverage Host/Hostess

We are seeking experienced hosts/hostesses in our Kennebunkport locations. We have openings for both full and part-time hosts. Must have 2+ years of experience as a host in a high volume/fine dining restaurant.

This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly book the restaurant (using the Open Table System ) to maximize the number of guests received, and maintain a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied.

  • Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public
  • Must be able to fulfill the following requirements: work under pressure, ability to multi-task, ability to handle paperwork
  • Monitors and maintains acceptable guest turn times
  • Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis
  • Must know how to prioritize, delegate and respond in a timely fashion

Additional Responsibilities:

  • Any other duties assigned by Supervisor
  • Must be able to be on feet for the entire length of shift
Food & Beverage Servers

We are looking for experienced Servers to join our team. Candidates must be dedicated to providing excellent service and must be comfortable working in a fast-paced environment.

ESSENTIAL JOB FUNCTIONS:

  • Demonstrates strong communication, organizational and problem-solving skills
  • Must know how to prioritize, delegate and respond in a timely fashion
  • Must be able to work under pressure, multi-task, and stay focused with constant interruptions
  • Have the ability to speak candidly and knowledgeably about KRC programming and offerings
  • Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages
  • Responsible for maintaining exceptional service levels for all events
  • Must continually strive for sales growth by having ongoing knowledge of all current menus
  • Be perceptive, proactive and engaging. Anticipate your guest’s needs.
  • Personalize the guest experience when possible; remember your guest and their requests.
  • Proactively relay all customer interactions and complaints.
  • Set the tone for success with a positive attitude and sincere enthusiasm.
  • Engaging in clear, consistent communications with leadership and restaurant staff.
  • Ensure that each and every customer is served efficiently and effectively.
  • Must be a good example while working alongside team members.
  • Be able to communicate restaurant and hotel promotions, local attractions and points of interest.

Additional Responsibilities:

  • Any other duties assigned by manager
  • Familiarity with restaurant POS software a plus
  • Must be able to be on feet for the entire length of the shift
  • Must be able to lift 50lbs
Lodging Housekeepers

This position requires an energetic and service-friendly individual who is focused and detail-oriented with the ability to multitask. This individual will go above and beyond with professionalism and enthusiasm, consistently looking for ways to WOW our guests. The Housekeeper will be responsible for cleaning hotel rooms, cottages, apartments, bungalows, etc. and to maintain our gorgeous properties with great pride as appointed by supervisor. This includes cleaning of patios or balconies connected with rooms and any outdoor furniture. The Housekeeper will also keep clean any common areas and pool areas. He/She will assist with breakfast set up, service and break down, laundry and any other cleaning duties that may arise during shift as directed by Housekeeping supervisor.

Job Requirements:

  • Should have own transportation and or reliable transport to and from location of work
  • Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events.
  • A should be able to lift at least 50lbs and be physically able to complete chores that require bending and lifting, stretching and reaching.
  • Will be required to use a variety of cleaning solutions to clean rooms and be able to work with a variety of cleaning agents without any adverse reactions.
  • Should be able to clean rooms to standards of KRC in the time allotted
  • May be required to assist with laundry
  • May be required to assist with breakfast set up, service and break down
  • Expected to interact with guests if necessary and converse in a professional and friendly manner at all times.
  • May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving.
  • Required to be available to work between the hours of 7am – 5pm but more generally between the hours of 9 – 4p.
  • Must be able and willing to work alone as well as in a team setting

ESSENTIAL JOB FUNCTIONS:
 

  • Collects a weekly schedule from supervisor and arrive at work on time at appointed time
  • Exhibits proper grooming standards
  • Wears the appropriate safety wear when cleaning rooms
  • Ensures an efficient room trolley/cart set up.
  • Cleans all rooms to KRC standards and have ready for inspection
  • Cleans all rooms as trained and have ready by guaranteed check-in times
  • Assists in cleaning of public areas as directed by supervisor
  • Assists with laundry if required
  • Assists with breakfast set up, service and breakdown if required
  • Maintains guest service to exceed guests’ expectations as the driving philosophy of the hotel.
  • Communicates any maintenance issues in rooms to supervisor and records as instructed.
  • Observes security by never leaving a rented room unattended and unlocked at any time
  • Communicates with guests about hotel promotions, local attractions and points of interest if required.
  • Reports to supervisor any rooms that are not checked out at the required check out time.
  • Offers to help other housekeepers if they finish early.
  • Communicates, any damage to rooms or missing items, immediately to supervisor or front desk
  • Observes Lost and Found rules.
  • Passes inspections with a 97% average or above
  • Able to keep work areas neat, organized and secure at all times
  • Responsible for stocking the supply and linen closets
  • Responsible for keeping the hallways free of cleaning supplies, all linen, trash, and dishes
  • Responsible for proper chemical use and storage

Guest Service

  • Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests.
  • Smiling and greeting guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
  • Consistently exhibits an outgoing personality and a positive, optimistic attitude.
  • Consistent anticipation of guests' needs, to give extra care and to consistently WOW our guests.

Additional Responsibilities

  • Must be able to be on feet for the entire length of the shift.
  • Must be able to lift 50lbs.
  • Be willing to take the extra step to make a guest’s stay memorable
Any other duties as assigned by supervisor.
Food & Beverage Serving Assistant

The Burleigh at the Kennebunkport Inn is looking for Serving Assistants to join their team. The serving assistants will help keep a smooth workflow between the kitchen and the tables, to get proper orders out more efficiently. Serving Assistants will make service faster and better to help enhance our quality and reputation.

ESSENTIAL JOB FUNCTIONS

  • Ensure the efficient flow of orders from the waiters to the kitchen
  • Ensure orders are being prepared with the correct priority
  • Assist in the final preparation of dishes
  • Ensure the efficient flow of orders from the waiters to the kitchen
  • Ensure orders are being prepared with the correct priority
  • Assist in the final preparation of dishes
  • Check dishes before delivery for accuracy, presentation and temperature
  • Deliver orders to maintain fast service
  • Eliminate obstacles in service, food preparation lines or dishwashing
  • Inspect the premises according to quality and sanitation standards and assist in cleaning
  • Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
  • Handle complaints from clients to preserve the restaurant’s reputation
  • Support other tasks as needed (e.g. telephone orders)
  • Requirements
  • Proven experience as food expeditor or other restaurant position
  • Understanding of health and safety rules in a restaurant
  • Dexterity in using kitchen equipment or utensils and carry heavy trays
  • Well-organized and ability to lead and direct people
  • Excellent communication and negotiation skills
  • Outstanding coordination and multi-tasking abilities
  • A customer-oriented approach
  • Great physical endurance
  • High school diploma; Higher degree in hospitality or relevant field will be appreciated
  • Food handling certification may be required according to legal regulations
Lodging Guest Services Agent

Hidden Pond is searching for guest services agents, a crucial position at the resort, for our 2022 season which starts in mid-April and ends November 1st. The person who fills this role should enjoy challenges, working cohesively with colleagues from multiple departments in a team environment, and should strive to take initiative in staying ahead of our guests’ requests. This role requires the ability to think broadly as it relates to the associate’s decision making, and empowers associates to act in the best interest of the resort as well as our guests. Candidates should be confident navigating complex scenarios, seek the reward of positive guest feedback, and have a desire to grow and learn on the job.

Job responsibilities include, but are not limited to:

  • Performing check-in and checkout services using web-based property management system.
  • Ability to multi-task across a variety of software platforms, engage with guests, and ensure all administrative duties are taken care of.
  • Making recommendations for activities, sights, restaurants and more in the greater Kennebunk area.
  • Completing daily shift checklists in between taking care of guests.
  • Assisting when asked with daily programming such as tie dye, kids crafts, and more.
  • Escorting guests via golf cart to their accommodations after check-in.
  • Assisting guests and colleagues as needed with our Back Porch Bar, attached to our main Lodge where guest reception is located.
  • Delivering items to guestrooms upon request.
  • Monitoring our guest communication platform, Whistle, and ensuring that guests are responded to and taken care of promptly when questions/inquiries are made.
  • Coordinating with housekeeping, maintenance, and food & beverage to ensure operations run smoothly on a daily basis.
  • Assisting with the delivery of daily amenities to guest accommodations.
Food & Beverage Dishwasher - Earth at Hidden Pond

Earth at Hidden Pond is seeking a Dishwasher to join our team! The ideal candidate believes in showing up on time for work, providing other employees with assistance in the kitchen as needed, and following all sanitary and health-related protocols. Must be available to work nights.

Responsibilities:

  • Demonstrates strong organizational, multi-tasking, and communication skills
  • Maintaining a clean and safe environment for guests and co-workers
  • Wash glassware and other implements by hand when necessary
  • Report any sanitation or janitorial issues to the appropriate party
  • Always follow sanitation policies
  • Rotate dishes to reduce wear and tear on resources
  • Clean dish storage
  • Perform opening, closing, and side work
  • Empty and clean all trash receptacles

Dishwashers Skills:

  • Excellent critical thinking and time management skills
  • Willingness to work in on your feet for 8-hour shifts
  • No experience required (we're willing to train)
Food & Beverage Dishwasher - Ocean at Cape Arundel Inn & Resort

Ocean at the Cape Arundel Inn is seeking a Dishwasher to join our team! The ideal candidate believe in showing up on time for work, providing other employees with assistance in the kitchen as needed and following all sanitary and health-related protocols. Must be available to work nights.

Responsibilities:

  • Demonstrates strong organizational, multi-tasking, and communication skills
  • Maintaining a clean and safe environment for guests and co-workers
  • Wash glassware and other implements by hand when necessary
  • Report any sanitation or janitorial issues to the appropriate party
  • Always follow sanitation policies
  • Rotate dishes to reduce wear and tear on resources
  • Clean dish storage
  • Perform opening, closing, and side work
  • Empty and clean all trash receptacles

Dishwashers Skills:

  • Excellent critical thinking and time management skills
  • Willingness to work in on your feet for 8-hour shifts
  • No experience required (we're willing to train)

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Application for Employment

Application for Employment

This application form was designed for use by applicants for various positions. Please answer the questions to the best of your ability. All information will be treated confidentially. Kennebunkport Resort Collection is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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*Accepted files are .doc, .docx, .pdf.

*Kennebunkport Resort Collection is an equal opportunity employer. Kennebunkport Resort Collection does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, family caregiver status, military status or unfavorable discharge from military service. I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Kennebunkport Resort Collection to verify their accuracy and to obtain reference information on my work performance. I hereby release Kennebunkport Resort Collection from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information. I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with our without notice or cause.

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