Career Opportunities at Kennebunkport Resort Collection
Listings for Kennebunkport Resort Collection
Department
Position
Description
Food & Beverage
Rosella KPT - Sushi Chef
JOB DESCRIPTION
Rosella is a New American Sushi Restaurant opening its second location in Kennebunk, Maine this summer. Rosella highlights often overlooked, domestic species emphasizing sustainability, offering locally caught fish and shellfish. Some species come from sustainable farms, while others are wild-caught through methods with minimal environmental impact.
Join a vibrant restaurant with a great work environment, a team-focused approach, in a casual yet elevated setting. We are a growing company looking to promote from within for future projects, and value dedication and innovation in the workplace.
We are looking for an experienced sushi chef for a full-time position. Compensation is a competitive hourly rate, with consistent gratuity.
An interest in learning more about American fish and their application for sushi.
Prepping and executing several types of sushi dishes according to established guidelines on quality, portion size, presentation, and food safety.
Prepping for and managing a sushi station from start to finish
Taking guests while simultaneously preparing food for the restaurant.
Cleaning and cooking rice
Being an organized team player who can manage a prep list and communicate needs
The ability to work under pressure and function in an open kitchen
Excellent time-management skills
Expected Skills:
At least 2 years of experience in a professional kitchen sushi or Japanese is preferred.
Preparation of nigiri
Clean and tight sushi rolls
Some understanding of fish breakdown and fabrication
Strong knife work and prep skills
A positive and team-forward attitude
Comfortable engaging with guests to create a connection
Ability to multitask, the job will involve taking care of guests while simultaneously preparing food for the restaurant.
Cleanliness, efficiency, speed, and organization
A trustworthy and reliable nature
Open availability including weekends
Safety and Security:
Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals
Recognizes and corrects conditions which may create security, fire or accident hazards
Maintains MSDS sheets
Additional Responsibilities:
Must be ready to regularly work an energetic 50-60-hour workweek
Must be able to be on feet for the entire length of the shift
Must be able to lift 50 lbs
Working knowledge of Microsoft Word, Excel and Point of Sales systems
Any other duties assigned by Supervisor
Experience is required, along with a genuine desire to learn and grow. We are willing to train the right person. Please send your resume, along with a few words as to why you would be an ideal candidate to work at Rosella.
Food & Beverage
Rosella KPT - Server
JOB DESCRIPTION
Join a vibrant restaurant with a great work environment, a team-focused approach, in a casual yet elevated setting. We are a growing company looking to promote from within for future projects, and value dedication and innovation in the workplace.
Rosella is a New American Sushi Restaurant opening its second location in Kennebunk, Maine this summer. Rosella highlights often overlooked, domestic species emphasizing sustainability, offering locally caught fish and shellfish. Some species come from sustainable farms, while others are wild-caught through methods with minimal environmental impact.
We are looking for an experienced server for a full time position. Compensation is a competitive hourly rate, with consistent gratuity.
Providing an elevated guest experience with warm hospitality and a positive attitude
A strong understanding of and familiarity with the menu, ingredients, and beverages, that regularly rotate, and an ability to communicate them to guests effectively.
Set up and breakdown of the bar and dining room nightly
Bussing and clearing tables. As well as polishing during downtime.
Being an organized team player who can manage prep, work, guest experience, and communicate efficiently
The ability to work under pressure and function in an open kitchen
Excellent time-management skills
Expected Skills:
2+ years of service experience
A warm personality and a positive team-forward attitude.
Comfortable engaging with guests to create a connection
A trustworthy and reliable nature
Open availability including weekends
Clear communication skills
Good spatial awareness
Multitasking in a busy environment
Organized and efficient
Strong work ethic and attention to detail
Sincere passion for food and beverage and the guest experiences
Some experience in Japanese and or sushi restaurant is preferred
Familiarity with open table and or toast is a plus
Servsafe certification will be a requirement for FOH and BOH managers, but we will work with you to obtain it if needed.
Safety and Security:
Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals
Recognizes and corrects conditions which may create security, fire or accident hazards
Maintains MSDS sheets
Additional Responsibilities:
Must be ready to regularly work an energetic 50-60-hour workweek
Must be able to be on feet for the entire length of the shift
Must be able to lift 50 lbs
Working knowledge of Microsoft Word, Excel and Point of Sales systems
Any other duties assigned by Supervisor
Experience is required, along with a genuine desire to learn and grow. We are willing to train the right person. Please send your resume, along with a few words as to why you would be an ideal candidate to work at Rosella.
Food & Beverage
Rosella KPT - Restaurant Manager
JOB DESCRIPTION
The Rosella KPT Restaurant Manager is responsible for creating and orchestrating overall restaurant procedure with the ultimate goal of maintaining revenue, profitability and quality goals. This individual should possess strong communication skills, strong problem solving skills, exceptional team building skills and able to establish a friendly atmosphere of superior guest service and product quality. This position requires strong supervisory and organizational skills and solid written, verbal and interpersonal communications skills.
Major responsibilities include handling and maintaining all reservations, responding to guest needs, ensuring safety and security, performing administrative tasks, and training, maintaining and managing a motivated and skilled work force while giving exemplary performance for the staff to follow. The ideal candidate will have the ability to run the entire room effectively and be a general on the floor. Directing all aspects of the front of the house.
ESSENTIAL JOB FUNCTIONS
Restaurant Operations:
Works directly with the Director of Operations, and brand founders to effectively manage all aspects of the food and beverage operations and staff
Demonstrates exceptional fiscal management skills, including financial analysis, adhering to budget and forecasts, labor and inventory control, and P&L oversight
Empowers restaurant staff and managers to deliver great guest service by encouraging responsiveness to guest needs
Ensures restaurant standards contribute to the delivery of consistent and exceptional guest service
Responsible for management and maintenance of the reservation system
Responsible for coordinating and booking private events
Responsible for responding to all inquiries about the restaurant and experience via email, answering in-coming telephone calls and mail correspondence; greeting or directing restaurant and hotel guests
Responsible for management of dining room floor
Properly completes new hire paperwork and all onboarding requirements per Human Resources Department
Ensures that new hires are properly trained, provides with training manuals and resources, pairs with veteran employees as trainers and point of reference, and ensures they pass test prior to being live on the floor
Ensures employees have all tools they need to be successful; communication on upcoming events, updated menu resources, proper scheduling, daily preshifts
Must be able to fulfill the following requirements; work under pressure, ability to multi-task, ability handle paperwork, work under constant interruptions and answer multiple questions
Greet guests and provide requested information, reservation detail, KRC overview
Responsible for overall cleanliness and maintenance of restaurant
Ensures the bars are clean, orderly and well presented to the guests
Orders beverage, dry goods, non alcoholic beverage items as needed, or as directed by the brand founders and beverage director.
Assist Director of operations with execution of special events
Responsible for maintaining exceptional service levels for all events
Serves as the Manager on Duty
Guest Service:
Proactively manages all guest interaction and complaints
Engages in clear, consistent communications with leadership and restaurant staff on a frequent basis
Ensures that each and every guest is served efficiently and effectively
Must know how to prioritize, delegate and respond in a timely fashion
Must be a good example while working alongside team members
Ensures all new hires are trained to meet service standards and follow all training procedures
Communicates to guests about restaurant and hotel promotions, local attractions and points of interest
Ensures employees know policies, pay procedures, bonus plans, and benefits
Helps to develop management talent by acting as a mentor for direct reports
Uses ongoing safety training to minimize workers’ compensation claims
Monitors and maintains acceptable turnover levels
Communicates repairs and preventative maintenance issues with General Manager, Manager of Operations Support, Maintenance Manager, and brand founders.
Fiscal:
Track cash deposits and payments/deposit schedules on all events
Petty cash and credit card reconciliation
Payroll reporting and submission
Marketing:
Collaborates and assists with company’s social media efforts
Human Resources Management:
Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating to maintain a skilled, qualified work force
Maintains a positive, cooperative work environment between staff and management
Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service
Ensures personnel files are accurate and comply with local and federal regulations
Ensures dining room staff know responsibilities and manage against those responsibilities
Profit Management:
Adjusts schedules according to fluctuating business levels
Maintains proper and appropriate pars of inventory of supplies
Tracks beverage costs and prices items appropriately to ensure costs are in line with budget
Safety and Security:
Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals
Recognizes and corrects conditions which may create security, fire or accident hazards
Maintains MSDS sheets
Additional Responsibilities:
Must be ready to regularly work an energetic 50-60-hour workweek
Must be able to be on feet for the entire length of the shift
Must be able to lift 50 lbs
Working knowledge of Microsoft Word, Excel and Point of Sales systems
Any other duties assigned by Supervisor
Finance
Staff Accountant
Job Description/Summary: We are currently seeking a diligent Staff Accountant to join our growing department! The Staff Accountant is responsible for processing weekly payroll, recording and reconciliation of the payroll general ledger, handling all accounts receivable, as well as preparing journal entries and verifying accounts payable.
Key Responsibilities:
· Process Weekly Payroll in Oasis.
· Record and Reconcile Payroll General Ledger.
· Maintenance of Gift Card balances.
· Credit Card Transaction Posting.
· Verify and Record Accounts Receivable.
· Intercompany Account Reconciliations.
· Preparing Journal Entries.
· Verify & Post Accounts Payable into M3.
· Bank Reconciliations.
Skills & Experience
· Accounting degree or commensurate work experience in an accounting position
· Strong organization and time management skills
· High level of accuracy and detail orientation
· Proficient with computer applications; MS Office (Outlook, Excel, PowerPoint, etc.)
· Experience with M3 & Acumatica accounting software a plus
· Ability to communicate in a professional manner with employees and all levels of management
Physical Demands
· Most work tasks are performed indoors. Temperature is moderate and controlled by office environmental systems.
· Occasionally driving to the properties for check signatures.
· Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
· Must be able to lift up to 20 lbs. Occasionally.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch-tone phone, filing cabinets, FAX machines, scanners, photocopiers, dolly, and other office equipment as needed.
Food & Beverage
Sous Chef
The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared regarding quality, consistency, eye appeal, taste, and food cost. They are expected to provide training for all staff; meet company quality standards; assist in establishing and enforcing food specifications, portion control, recipes, and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.
Essential Functions:
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Coordinate and monitor all phases of Loss Prevention in kitchen areas
Responsible for quality and quantity control of food production and appropriate staffing of the entire kitchen
Maintain refrigerator and kitchen is a clean, organized manner to facilitate the high-volume production necessary to achieve company goals
Follow all safety and sanitation standards when handling food and beverage
Make the Executive Chef aware of any special products needed for coming functions
Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time
Know and enforce all local health department sanitation laws
Know how to compute daily food cost
Monitor quality, assess food portion size, visual appeal, taste, and temperature of items served
Maintain and enhance the food products through creative menu development and presentation
Check all stations at the end of every shift for proper food storage and sanitation
Check food purchases for proper ordering, quality, and price structure
Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report, and food cost report
Conduct daily shift briefings to kitchen staff
Ensure all kitchen staff is aware of standards & expectations
Liaise daily with outlet managers to keep open lines of communication regarding guest feedback
Have full knowledge of all menu items, daily features, and promotions
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
Consistently offer professional, friendly, and proactive guest service while supporting fellow colleagues
Communicate daily with Executive Chef
Qualifications:
Previous leadership experience in the culinary field required
Diploma/Certification in a Culinary discipline required
Experience and knowledge of Microsoft Window applications
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws and regulations
Three years of Sous Chef Level experience in a luxury hotel preferred
5 years of progressive experience in a hotel or a related field
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps
Constant standing and walking throughout shift
Food & Beverage
Serving Assistant
We are looking for Serving Assistants to join their team. The serving assistants will help keep a smooth workflow between the kitchen and the tables, to get proper orders out more efficiently. Serving Assistants will make service faster and better to help enhance our quality and reputation.
ESSENTIAL JOB FUNCTIONS
Ensure the efficient flow of orders from the waiters to the kitchen
Ensure orders are being prepared with the correct priority
Assist in the final preparation of dishes
Ensure the efficient flow of orders from the waiters to the kitchen
Ensure orders are being prepared with the correct priority
Assist in the final preparation of dishes
Check dishes before delivery for accuracy, presentation and temperature
Deliver orders to maintain fast service
Eliminate obstacles in service, food preparation lines or dishwashing
Inspect the premises according to quality and sanitation standards and assist in cleaning
Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
Handle complaints from clients to preserve the restaurant’s reputation
Support other tasks as needed (e.g. telephone orders)
Requirements
Proven experience as food expeditor or other restaurant position
Understanding of health and safety rules in a restaurant
Dexterity in using kitchen equipment or utensils and carry heavy trays
Well-organized and ability to lead and direct people
Excellent communication and negotiation skills
Outstanding coordination and multi-tasking abilities
A customer-oriented approach
Great physical endurance
High school diploma; Higher degree in hospitality or relevant field will be appreciated
Food handling certification may be required according to legal regulations
Food & Beverage
Servers
We are looking for experienced Servers to join our team. Candidates must be dedicated to providing excellent service and must be comfortable working in a fast-paced environment.
ESSENTIAL JOB FUNCTIONS:
Demonstrates strong communication, organizational and problem-solving skills
Must know how to prioritize, delegate and respond in a timely fashion
Must be able to work under pressure, multi-task, and stay focused with constant interruptions
Have the ability to speak candidly and knowledgeably about KRC programming and offerings
Understanding of hotel restaurant operations; food and beverage knowledge, steps of service and cash management as it pertains to the selling of food and beverages
Responsible for maintaining exceptional service levels for all events
Must continually strive for sales growth by having ongoing knowledge of all current menus
Be perceptive, proactive and engaging. Anticipate your guest’s needs.
Personalize the guest experience when possible; remember your guest and their requests.
Proactively relay all customer interactions and complaints.
Set the tone for success with a positive attitude and sincere enthusiasm.
Engaging in clear, consistent communications with leadership and restaurant staff.
Ensure that each and every customer is served efficiently and effectively.
Must be a good example while working alongside team members.
Be able to communicate restaurant and hotel promotions, local attractions and points of interest.
Additional Responsibilities:
Any other duties assigned by manager
Familiarity with restaurant POS software a plus
Must be able to be on feet for the entire length of the shift
Must be able to lift 50lbs
Food & Beverage
Line Cook
The right candidate will be able to help prepare meals as per our standard recipes, be responsible for creating meal portions, cleaning food, cooking meals and keeping a sanitized work area. We are seeking an individual who has experience in the food service industry and is committed to impeccable food presentation and garnishing, which is important for impressing our guests and creating repeat business.
Responsibilities include:
Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards
Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen
Monitor product freshness and rotate out old product based on a schedule created by the restaurant
Work with team of cooks to do portion prep work for other shifts when needed
Prepare basic components of each dish on our menu using our proven recipes
Demonstrates strong organizational, multi-tasking and communication skills
Follows the direction of the executive chef and sous chef in preparing for the service
Skills
Ability to work on your feet for eight hours or more a day
Must be able to lift at least 40 pounds at a time on a regular basis
2+ years' cooking experience
High level of professionalism
Comfortable working with a team in a fast-paced kitchen environment
Excellent verbal communication and organization skills
Food & Beverage
Host/Hostess
We are seeking experienced hosts/hostesses in our Kennebunkport locations. We have openings for both full and part-time hosts. Must have 2+ years of experience as a host in a high volume/fine dining restaurant.
This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly book the restaurant (using the Open Table System ) to maximize the number of guests received, and maintain a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied.
Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public
Must be able to fulfill the following requirements: work under pressure, ability to multi-task, ability to handle paperwork
Monitors and maintains acceptable guest turn times
Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis
Must know how to prioritize, delegate and respond in a timely fashion
Additional Responsibilities:
Any other duties assigned by Supervisor
Must be able to be on feet for the entire length of shift
Food & Beverage
Dishwasher - Ocean at Cape Arundel Inn & Resort
Ocean at the Cape Arundel Inn is seeking a Dishwasher to join our team! The ideal candidate believe in showing up on time for work, providing other employees with assistance in the kitchen as needed and following all sanitary and health-related protocols. Must be available to work nights.
Responsibilities:
Demonstrates strong organizational, multi-tasking, and communication skills
Maintaining a clean and safe environment for guests and co-workers
Wash glassware and other implements by hand when necessary
Report any sanitation or janitorial issues to the appropriate party
Always follow sanitation policies
Rotate dishes to reduce wear and tear on resources
Clean dish storage
Perform opening, closing, and side work
Empty and clean all trash receptacles
Dishwashers Skills:
Excellent critical thinking and time management skills
Willingness to work in on your feet for 8-hour shifts
No experience required (we're willing to train)
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Food & Beverage
Dishwasher - Earth at Hidden Pond
Earth at Hidden Pond is seeking a Dishwasher to join our team! The ideal candidate believes in showing up on time for work, providing other employees with assistance in the kitchen as needed, and following all sanitary and health-related protocols. Must be available to work nights.
Responsibilities:
Demonstrates strong organizational, multi-tasking, and communication skills
Maintaining a clean and safe environment for guests and co-workers
Wash glassware and other implements by hand when necessary
Report any sanitation or janitorial issues to the appropriate party
Always follow sanitation policies
Rotate dishes to reduce wear and tear on resources
Clean dish storage
Perform opening, closing, and side work
Empty and clean all trash receptacles
Dishwashers Skills:
Excellent critical thinking and time management skills
Willingness to work in on your feet for 8-hour shifts
No experience required (we're willing to train)
Lodging
Housekeepers
This position requires an energetic and service-friendly individual who is focused and detail-oriented with the ability to multitask. This individual will go above and beyond with professionalism and enthusiasm, consistently looking for ways to WOW our guests. The Housekeeper will be responsible for cleaning hotel rooms, cottages, apartments, bungalows, etc. and to maintain our gorgeous properties with great pride as appointed by supervisor. This includes cleaning of patios or balconies connected with rooms and any outdoor furniture. The Housekeeper will also keep clean any common areas and pool areas. He/She will assist with breakfast set up, service and break down, laundry and any other cleaning duties that may arise during shift as directed by Housekeeping supervisor.
Job Requirements:
Should have own transportation and or reliable transport to and from location of work
Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events.
A should be able to lift at least 50lbs and be physically able to complete chores that require bending and lifting, stretching and reaching.
Will be required to use a variety of cleaning solutions to clean rooms and be able to work with a variety of cleaning agents without any adverse reactions.
Should be able to clean rooms to standards of KRC in the time allotted
May be required to assist with laundry
May be required to assist with breakfast set up, service and break down
Expected to interact with guests if necessary and converse in a professional and friendly manner at all times.
May be required to assist with helping guests with luggage or helping guests with room changes by assisting with packing and moving.
Required to be available to work between the hours of 7am – 5pm but more generally between the hours of 9 – 4p.
Must be able and willing to work alone as well as in a team setting
ESSENTIAL JOB FUNCTIONS:
Collects a weekly schedule from supervisor and arrive at work on time at appointed time
Exhibits proper grooming standards
Wears the appropriate safety wear when cleaning rooms
Ensures an efficient room trolley/cart set up.
Cleans all rooms to KRC standards and have ready for inspection
Cleans all rooms as trained and have ready by guaranteed check-in times
Assists in cleaning of public areas as directed by supervisor
Assists with laundry if required
Assists with breakfast set up, service and breakdown if required
Maintains guest service to exceed guests’ expectations as the driving philosophy of the hotel.
Communicates any maintenance issues in rooms to supervisor and records as instructed.
Observes security by never leaving a rented room unattended and unlocked at any time
Communicates with guests about hotel promotions, local attractions and points of interest if required.
Reports to supervisor any rooms that are not checked out at the required check out time.
Offers to help other housekeepers if they finish early.
Communicates, any damage to rooms or missing items, immediately to supervisor or front desk
Observes Lost and Found rules.
Passes inspections with a 97% average or above
Able to keep work areas neat, organized and secure at all times
Responsible for stocking the supply and linen closets
Responsible for keeping the hallways free of cleaning supplies, all linen, trash, and dishes
Responsible for proper chemical use and storage
Guest Service
Maintains guest service as the driving philosophy of the hotel. Constantly seeking ways to delight our guests.
Smiling and greeting guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
Consistently exhibits an outgoing personality and a positive, optimistic attitude.
Consistent anticipation of guests' needs, to give extra care and to consistently WOW our guests.
Additional Responsibilities
Must be able to be on feet for the entire length of the shift.
Must be able to lift 50lbs.
Be willing to take the extra step to make a guest’s stay memorable
Any other duties as assigned by supervisor.
Lodging
Front Desk Agent
We are seeking a first point of contact for our guests. An ideal Front Desk agent would able to make our guests feel special while welcoming and providing them answers they need, along with an invitation to return.intriguing and rejuvenating experiences. This position will serve our downtown properties that are conveniently located in the heart of Kennebunkport. If you are ready to help provide over-the-top service and transport guests far from the everyday reality we would love for you to join our team!
Job Description/Summary: A Front Desk Agent is responsible for performing all desk related functions including but not limited to checking guests in and out, making room reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do on property and in the area and providing directions. All front desk agents must maintain the company’s high standards of customer service and concierge services. This position requires focused, detail orientated individuals with the ability to multitask in a very busy resort setting.
Job Requirements:
Able to work morning, mid or evening shifts as required.
Able to work weekends, holidays or special events as required
Strong organizational abilities
Excellent customer service skills with a genuine desire to be helpful.
Excellent communication skills
Excellent computer skills
Strong computer skills including how to use Microsoft word, excel, publisher, etc.
Strong multi-tasking skills
Good knowledge of the Kennebunkport area and things to do, places to go
Flexibility to jump in and help out other departments when necessary
ESSENTIAL JOB FUNCTIONS:
Guest Service
Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests.
Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest
Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging house-guests.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Establishes a friendly atmosphere of superior guest service and product quality.
Demonstrates consistent anticipation of guests’ needs
Resolve guest complaints within scope of authority; otherwise, refer the matter to management
Basic Front Desk Functions
Handles check in / checkout process, resisters and assigns rooms to guests
Provide quotes for room rates and up-sell the guest when possible
Assist in the coordination between the front desk and housekeeping departments
Responds to guest inquiries
Manage phone activity including providing general knowledge to callers.
Manages walk-in traffic.
Verify that the correct charges are posted to the corresponding guest folio
Collect payment for charges on the guest folio
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Safety and Security
Ensuring that all guests information is kept secure
Ensuring keys are correctly tagged and handed out
Awareness of all safety rules and regulations.
Other Responsibilities
Physical Demands
Use the guests’ names whenever possible
Use the Fifteen/Five Rule: Always make eye contact within 15 feet of a guest and greet them within 5 feet.
Assist guests with luggage or with any questions they may have whenever necessary
Willingness to take the extra step to make a guest’s stay memorable
Vast understanding of all KRC sister properties
Any other duties as assigned by supervisor.
Must be able to stand at a desk for up to 8 hours per day. Walking and sitting are occasionally required.
Must be able to lift up to 30 lbs. occasionally.
Must be able to push and pull carts and equipment weighing up to of 100 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Dining Experience Team
Dining Experience Agent
With nine boutique hotels located in one of the most desirable tourist destinations in southern Maine, The Kennebunkport Resort Collection is an exciting and inspiring place to grow your career. Our properties include Hidden Pond & Earth Restaurant, Tides Beach Club, Cape Arundel Inn and Ocean Restaurant, The Grand Hotel, The Boathouse, The Cottages at Cabot Cove, Yachtsman Hotel & Marina Club, Lodge on the Cove and The Dory and The Kennebunkport Inn & The Burleigh.
We are seeking an enthusiastic Restaurant Reservations Agent with guest service experience
Requirements:
Excellent guest service, sales, and communication skills (verbal and written)·
Prior restaurant host, concierge or maître d’ experience preferred
Extensive knowledge of the local area and KRC properties preferred
Strong organizational and time management skills
Proficient in restaurant reservations systems: OpenTable, Resy, etc.
Flexible schedule and ability to work all shifts, weekends, and holidays
Job Description/Summary:
The reservations agent handles all aspects of restaurant reservations for all KRC properties while striving for the highest level of guest satisfaction as well as maximizing covers for each restaurant.
Essential Tasks:
Creates and accepts restaurant reservations for all KRC properties from all channels, such as telephone, email, and internet.
Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, location, menus, specific dining experience and the local area, adding personal recommendations where appropriate to achieve maximum guest satisfaction
Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
Accepts and executes gift certificate orders
Complies with all reservation related safety, security and financial procedures, restaurant policies and standards of conduct
Works harmoniously and professionally with co-workers and supervisors
· Communicates with and property managers regarding group bookings, blocking specific days or meal periods, shift flows, maximizing covers, appropriate turn times, updating floorplans, etc.
Any other duties as assigned by Supervisor
Physical Demands:
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required
Must be able to exert well-paced ability to reach other departments of the restaurant on a timely basis
Must be able to lift up to 50 lbs. occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed
What We Offer: Benefits: We provide an excellent compensation package including competitive hourly rate, opportunities for advancement and growth, medical, dental, vision, life, short and long term disability, paid parental leave for moms and dads, paid time off, and discounted lodging and dining benefits.
This is a part or full-time, year-round position. Shifts include days, nights, weekends, and holidays. This property does not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.